Frequently Asked Questions
Everything you need to know about your UGEARS® shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is the UGEARS® return policy?
We offer a 30-day hassle-free return policy. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our size chart, as our fits range from slim to oversized depending on the collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Are your garments sustainably sourced?
At UGEARS®, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with certified fair-trade factories.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.